grafikjitu Platform Privacy Notice

This page describes what we collect when you use grafikjitu and how we keep that data protected. We take your privacy seriously. Our servers encrypt all sensitive information, limit access to authorised personnel, and retain data only as long as necessary for account management, fraud prevention, and regulatory compliance.

We collect personal information during account registration, identity verification, payment processing, and gameplay. This includes your name, date of birth, address, government ID, phone number, email, and financial details. We also log your activity on our platform — which games you play, when you play, your bets, and your balances. This information helps us detect fraud, settle disputes, and comply with legal requirements.

You have the right to access, correct, or delete your personal data. You may request a copy of everything we hold on you by contacting our support team. We respond within five business days. This policy applies to all users accessing grafikjitu, regardless of location, and complies with global data protection standards.

What data we collect on grafikjitu

Account registration and identity verification

When you create a grafikjitu account, we ask for your full name, date of birth, email address, phone number, and residential address. Before your first withdrawal, we require government-issued photo identification and proof of address (utility bill, bank statement, or lease agreement). We scan and encrypt these documents, then store them separately from your account profile. This process, called Know Your Customer (KYC) verification, helps us comply with anti-money-laundering regulations and prevent fraud.

Payment and transaction data

We collect information about your deposits and withdrawals, including the payment method you use (DANA, e-wallet, mobile banking, local payment, bank transfer via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, and the timestamp. We do not store your full credit card or bank account number — payment processors handle sensitive financial data according to industry standards. Our records show the transaction reference ID, the amount, and the account it was credited to or debited from.

Game activity and balance history

We log every game session you participate in on grafikjitu. For live-dealer games like Andar Bahar, blackjack, and roulette, we record which table you joined, how long you played, what you bet, and the outcome. For sportsbook betting on Liga 1, Piala Indonesia, Piala AFF, and other events, we log your bet slip, the odds, the selection, and whether the bet won or lost. We store your account balance history so we can track how your balance changed over time — useful for dispute resolution and account auditing.

Live-dealer game recording: All live-dealer tables on grafikjitu are video-recorded by the studio. These recordings are retained for dispute resolution and audit purposes, typically for 90 days. If you contest a game outcome, we pull the relevant footage to verify the result.

Device and connection information

We record your IP address, device type (Android, iOS, web browser), app version, and operating system when you access grafikjitu. We also log login timestamps and the device location (based on IP geolocation). This helps us detect unauthorised access and prevent account takeover. If your account is accessed from an unusual location or device, we may flag it and ask you to verify the login through your registered email or phone.

How we use your data on grafikjitu

We use your personal information for these purposes only:

Account management Creating your account, verifying your identity, and processing deposits and withdrawals
Fraud prevention Detecting suspicious patterns, blocking unauthorised access, and investigating account abuse
Dispute resolution Reviewing game footage and transaction history to settle player complaints fairly
Legal compliance Meeting anti-money-laundering, tax reporting, and other regulatory obligations
Customer support Responding to your enquiries and helping you with account or game issues

We do not sell your personal data to third parties. We do not use your information for marketing emails, SMS, or push notifications unless you explicitly opt in. We do not share your gameplay history or financial records with other users or public platforms.

We may share data with payment processors and regulators

Our payment partners (e.g., mobile banking, local payment, online payment processors) receive your transaction information to process your deposit or withdrawal. Regulatory authorities may request your account data if required by law or a court order. These disclosures are necessary for our platform to operate.

Data retention and deletion on grafikjitu

We retain your account data (name, contact details, ID) for as long as your grafikjitu account is active, plus a minimum of seven years after closure for regulatory and audit purposes. Game history and transaction logs are retained for the same period. Live-dealer video recordings are typically deleted after 90 days unless a dispute requires longer retention.

You may request account deletion by contacting our support team. Once you request deletion, we anonymise your personal data within 30 days, meaning we remove your name, email, phone, and address from our active systems. However, we retain transaction and game history in anonymised form to meet legal obligations. You cannot recover a deleted account.

Cookies and tracking on grafikjitu

Our grafikjitu app and website use cookies to remember your login session, your language preference, and your gameplay settings. We do not use cookies to track you across other websites. Cookies expire after your session ends or after 30 days of inactivity, whichever comes first. You can disable cookies in your browser settings, but this may make our platform harder to use.

Cross-border data transfers

Our servers are located outside your country. Your personal data may be transferred, stored, and processed in jurisdictions with different data protection laws. By using grafikjitu, you consent to such transfers. We apply the same security standards to all data regardless of location — encryption, access controls, and audit logging.

Your rights and our responsibilities on grafikjitu

You have the right to access all personal data we hold on you. You have the right to correct inaccurate information — for example, if we have the wrong address on file. You have the right to request deletion of your account and associated personal data (subject to legal retention requirements). You have the right to object to certain uses of your data, such as marketing communications.

To exercise any of these rights, contact our support team through the in-app help menu or email the address listed in the app footer. Provide your account number and a clear description of your request. We respond within five business days for access requests and within 30 days for deletion requests. Deletion is permanent — you cannot undo it.

We undertake to protect your data using industry-standard encryption (HTTPS/TLS), secure password hashing, and role-based access controls. Only authorised grafikjitu staff can view your personal information, and only to the extent necessary for their job. We conduct annual security audits and maintain incident response procedures. If we discover a data breach, we notify you within 72 hours and explain what information was affected and what steps we are taking.

Our services are available only where local law permits. You are responsible for verifying that your use of grafikjitu complies with your jurisdiction's privacy and data protection laws. For legal or compliance enquiries about your data, contact our support team — response guaranteed within five business days.

Legal and jurisdictional framework

Service availability

We at grafikjitu offer our gaming and sportsbook services only in jurisdictions where online gaming is permitted by applicable local law. We do not classify specific jurisdictions as legal or illegal — that determination is the responsibility of each user. Our platform operates on a jurisdiction-restricted basis, meaning access may be unavailable or limited in certain regions depending on local regulation. The availability of our services, including live-dealer tables like Andar Bahar and blackjack, sportsbook betting on Liga 1 and Piala AFF, and slot games, depends on whether your jurisdiction permits such services under applicable law. Before you create a grafikjitu account, deposit funds, or participate in gaming, you should verify that online gaming is lawful in your location. We maintain the right to restrict or suspend access from any jurisdiction where we determine that offering services would violate local law or expose us to unacceptable legal risk. We do not represent our services as licensed or regulated in any specific jurisdiction unless explicitly stated in a separate legal notice. By using grafikjitu, you acknowledge that you have independently verified the legality of such use in your jurisdiction.

Account eligibility

To create a grafikjitu account and access our services, you must satisfy all eligibility requirements established by the laws of your jurisdiction. We do not impose a universal age minimum — eligibility is determined by applicable local law. During account registration, you declare that you meet all legal requirements to participate in online gaming in your jurisdiction. We conduct Know Your Customer (KYC) verification, which includes collection of government-issued photo identification and proof of address. If our verification process identifies you as potentially ineligible — for example, if identification documents suggest you do not meet your jurisdiction's minimum gaming age — we suspend your account and freeze your balance pending investigation. Users who provide false or fraudulent information during registration face permanent account termination and potential forfeiture of funds. We do not display mandatory age-gating overlays, deposit-limit tools, or account controls features at signup; however, your Account Preferences menu allows you to voluntarily set deposit caps and request a temporary account pause. These tools are entirely optional.

Local-law responsibility

You are solely responsible for determining whether access to and use of grafikjitu complies with the laws and regulations of your own jurisdiction. Online gaming and data protection laws vary significantly across countries, regions, and localities. What is permitted in one jurisdiction may be prohibited or heavily restricted in another. Before you create a grafikjitu account, deposit funds, or place any bets, you should research the gaming laws applicable to your location. Some jurisdictions permit online gaming only through licensed local operators; others prohibit it entirely. Some jurisdictions impose strict data residency requirements; others do not. We operate a global platform and cannot enforce local law on your behalf or monitor your compliance. If online gaming is prohibited where you live, accessing our platform may expose you to legal liability — civil, criminal, or financial — and we cannot shield you from the legal consequences of such access. By using grafikjitu, you assume all legal and financial risk associated with your participation. If you are uncertain about the legality of online gaming in your jurisdiction, we strongly recommend consulting a qualified legal adviser before proceeding.

Data and privacy scope

We at grafikjitu collect personal data for account creation, identity verification, payment processing, fraud prevention, and legal compliance. This includes your name, date of birth, address, government ID number, phone number, email, and bank account or payment wallet details. We also retain your game history — timestamps, bets, outcomes, balance changes. All data is stored on secure, encrypted servers and is not shared with third parties except as necessary to process payments or comply with legal obligations. Our full privacy policy (this page) explains our data practices in complete detail. For KYC verification, we require a scanned or photographed government-issued ID and proof of address (utility bill, bank statement, or lease agreement). These documents are encrypted and stored separately from your account profile. We retain account and transaction data for a minimum of seven years to satisfy regulatory and audit requirements. You may request a copy of all personal data we hold on you, or request account deletion, by contacting our support team — we provide a response within five business days. Note that we may be unable to delete data if doing so would violate legal, regulatory, or contractual obligations.

Contact for legal inquiries

If you have legal questions about grafikjitu, our privacy policy, the legality of our services in your jurisdiction, or wish to report a data or compliance concern, you can contact our support team through multiple channels. In-app messaging is available 24 hours per day; standard response time is one business day. You may also email our support address (available in the app footer) — email enquiries typically receive a response within two business days. For urgent legal or privacy matters, you may request a phone call from our legal or management team; we will respond to your request within three business days with a proposed call time. When contacting us about a legal or privacy matter, provide detailed information including your account number and a clear description of your concern. We maintain a record of all legal enquiries and our responses for audit and compliance purposes. If your complaint cannot be resolved through standard support channels, you may escalate to our management team by sending a formal letter to our registered office address (available on request). We will investigate all escalated complaints and provide a written response within fourteen business days.