grafikjitu Casino & Sportsbook Terms

When you create an account on grafikjitu, you enter into a service agreement with us that sets out your rights, our obligations, and the rules governing live-dealer gaming, sportsbook betting, and account management. This page explains our core policies around account opening, deposits and withdrawals, bonus terms, dispute resolution, and your legal responsibilities.

We operate grafikjitu as a platform that accepts deposits via DANA, e-wallet, mobile banking, local payment, bank transfer, and other local payment methods. Your account balance covers all our games — Andar Bahar, blackjack, roulette, Liga 1 sportsbook, Piala AFF coverage, and slot games. We commit to processing withdrawals and settling disputes fairly and transparently, with documented evidence available for review.

Read this carefully. These terms are binding once you create an account. If you do not agree with any term, you should not open an account. Our services are available only where local law permits — it is your responsibility to verify that access complies with your jurisdiction's laws.

Account opening and eligibility on grafikjitu

To open a grafikjitu account, you must provide accurate personal information including your full name, date of birth, email, and phone number. We require government-issued photo identification and proof of address before your first withdrawal. You declare that you meet all legal requirements to participate in gaming in your jurisdiction. False or fraudulent information may result in permanent account suspension and forfeiture of funds.

Your account is for your personal use only. You may not share your username or password with others. If you suspect unauthorised access, notify us immediately through in-app support. We log all login activity and device information so you can verify who accessed your account and when. Once we receive your report, we freeze the account within minutes to prevent further unauthorised activity.

Account verification and KYC requirements

Before you can withdraw funds, we conduct Know Your Customer (KYC) verification. This involves reviewing your government ID and proof of address. Our verification team processes these documents within one business day. Once approved, you unlock full withdrawal privileges with no additional delays. If we need additional information to complete your verification, we contact you through the email or phone number you provided at signup.

We may ask for updated verification documents if we detect account activity that seems unusual or inconsistent with your profile. This is a standard anti-fraud measure. Cooperation with our verification requests ensures your account remains active and eligible for withdrawals.

Account suspension: We reserve the right to suspend or terminate your account if you violate these terms, engage in fraud, or breach applicable law. Suspended accounts remain frozen — your balance cannot be withdrawn until the suspension is lifted or the account is formally closed.

Deposits, withdrawals, and balance management

Deposits into your grafikjitu account are immediate via e-wallet (DANA, e-wallet, mobile banking, local payment) and typically process within one to two hours via bank transfer (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). Your balance updates in the app once payment is confirmed. Deposits are non-refundable unless we identify a processing error on our end. If we process a duplicate deposit by mistake, we refund the extra amount to your original payment method.

Withdrawals process to your original payment method within one to three business days. E-wallet withdrawals often complete within hours; bank withdrawals typically take one to three days depending on your bank's processing time. We do not charge hidden fees — your account statement itemises every deposit and withdrawal with the exact amount and timestamp.

Bonus terms and promotional credits

We run promotional offers that may include bonus credits or free-bet tokens. All promotions are subject to terms published at the time of offer — rollover requirements, eligible games, expiration dates, and game-type restrictions are clearly stated. Bonus credits expire if not used within the specified period; your regular deposited balance does not expire.

Bonus terms are binding. If you accept a bonus, you agree to its conditions. You cannot withdraw a bonus credit directly — it must be wagered on eligible games. Once you meet the rollover requirement, any winnings from the bonus are available for withdrawal. Disputes about bonus eligibility or settlement are resolved by our support team using the documented terms of the promotion and your account activity log.

Deposit balance Yours to withdraw anytime after KYC approval
Bonus credit Wagering required; expires if unused by stated date
Winnings Available for withdrawal once earned and verified
Unused bonus Forfeited; deposit balance and winnings remain yours

Game rules and dispute resolution

All games on grafikjitu — live Andar Bahar, blackjack, roulette, Liga 1 sportsbook, sportsbook betting on Piala Indonesia, Piala AFF, slots — are governed by published rules. Payout tables for live-dealer games are displayed before you join. Betting markets for sportsbook are listed with their odds and settlement rules visible before you place a bet. If you have a question about a game rule or payout, consult the in-game help section or contact our support team.

If you believe an outcome was settled incorrectly, report it immediately. We log all game activity, hand histories, and video feeds from live studios. Our support team pulls the relevant data and investigates within one business day. If we find an error on our side, we correct your balance manually. If we cannot identify an error, we explain the settlement in detail. All dispute resolutions are documented in your account history.

Live table disputes are resolved using recorded footage

Every live-dealer game is recorded by the studio. If you contest a hand result or payout, we review the official footage and settle the dispute based on what actually occurred. This ensures fairness and transparency.

Your responsibilities and prohibited conduct

You are responsible for verifying that your access to grafikjitu and your participation in our games comply with the laws of your jurisdiction. You must not use your account for fraud, money laundering, or any illegal activity. You must not attempt to manipulate game outcomes, exploit technical vulnerabilities, or collude with other users. Breach of these obligations may result in account termination, fund forfeiture, and referral to law enforcement.

We maintain the right to investigate suspicious account activity. This may include reviewing your transaction history, device information, IP address, and payment source. We may place a temporary hold on withdrawals while an investigation is underway. Once the investigation concludes, we either clear the account for normal operation or take appropriate action if violations are found.

Our commitment to you as grafikjitu users

We commit to processing withdrawals fairly and promptly. Your withdrawal request is queued immediately upon submission; processing time depends on your payment method (e-wallet vs. bank transfer) and your bank's confirmation window, typically one to three business days. We do not hold withdrawals beyond this timeframe without notifying you and explaining why.

We commit to responding to support enquiries within one business day for standard questions and within hours for urgent technical issues during active gameplay. Our support team speaks English and Indonesian, so language is not a barrier. We provide detailed explanations for every decision about game outcomes, bonus eligibility, or account status.

We commit to protecting your personal data through encryption, secure storage, and access controls. Our privacy policy details how we collect, store, and use your information. You may request a copy of your data or request account deletion by contacting our support team — response guaranteed within five business days.

Our services are available only where local law permits. You are responsible for verifying that your access and use of grafikjitu comply with your jurisdiction's laws. We do not represent our services as licensed or regulated in any specific jurisdiction unless a separate legal notice states otherwise.

Jurisdiction and legal framework

Service availability

We at grafikjitu offer our casino, sportsbook, and related gaming services only in jurisdictions where online gaming is permitted by applicable local law. We do not classify specific jurisdictions as legal or illegal — that assessment is the responsibility of each user. Our platform operates on a jurisdiction-restricted basis, meaning access may be unavailable or limited in certain regions based on local regulation. The availability of our services, including live-dealer tables, sportsbook betting on Liga 1, Piala AFF, and other games, depends on whether your jurisdiction permits such services under applicable law. Before you create an account, deposit funds, or participate in our games, you should verify that online gaming is permitted in your location. We maintain the right to restrict or suspend access from any jurisdiction where we determine that offering services would violate local law or expose us to legal risk. We do not represent our services as licensed or regulated in any jurisdiction unless explicitly stated in a separate legal notice issued to you. By using grafikjitu, you acknowledge that you have independently verified the legality of such use in your jurisdiction.

Account eligibility

To create a grafikjitu account and access our services, you must satisfy all eligibility requirements established by applicable law in your jurisdiction. We do not impose a universal age minimum — eligibility is determined by your region's legal requirements. During account registration, you declare that you are of legal age and that you meet all legal criteria to participate in online gaming in your jurisdiction. We conduct Know Your Customer (KYC) verification, which includes collection of government-issued ID and proof of address. If our verification process identifies you as potentially ineligible — for example, if identification documents suggest you do not meet your jurisdiction's minimum gaming age — we suspend your account and freeze your balance pending investigation. Users who provide false or fraudulent information during registration face permanent account termination and potential forfeiture of funds. We do not display mandatory age-gating overlays, deposit-limit tools, or account controls features; however, your Account Preferences menu allows you to voluntarily set deposit caps and request a temporary account pause. These tools are entirely optional and not prescribed by our platform.

Local-law responsibility

You are solely responsible for determining whether access to and use of grafikjitu complies with the laws of your own jurisdiction. Online gaming laws vary significantly across countries, regions, and localities. Conduct that is lawful in one jurisdiction may be prohibited or heavily restricted in another. Before you create an account, deposit funds, or participate in any grafikjitu game, you should research the gaming laws applicable to your location. Some jurisdictions permit online gaming only through licensed local operators; others prohibit it entirely. Some jurisdictions require users to be residents or citizens; others place no such requirement. We operate a global platform and cannot enforce local law on your behalf or monitor your compliance. If online gaming is prohibited where you live, accessing our platform may expose you to legal liability, and we cannot shield you from the legal consequences of such access. By using grafikjitu, you assume all legal and financial risk associated with your participation. If you are uncertain about the legality of online gaming in your jurisdiction, we strongly recommend consulting a qualified legal adviser before proceeding.

Data and privacy scope

We at grafikjitu collect personal data for account creation, identity verification, payment processing, fraud prevention, and legal compliance. This includes your name, date of birth, address, government ID number, phone number, email, and bank account or payment wallet details. We also log game history — timestamps, bets placed, outcomes, balance changes — for dispute resolution and record-keeping. All data is stored on secure, encrypted servers and is not shared with third parties except as necessary to process payments or comply with legal obligations. Our full privacy policy explains our data practices in complete detail. For KYC verification, we require a scanned or photographed government-issued ID and proof of address (utility bill, bank statement, or lease agreement). These documents are encrypted and stored separately from your account profile. We retain account and transaction data for a minimum of seven years to satisfy regulatory and audit requirements. You may request a copy of all personal data we hold on you, or request account deletion, by contacting our support team — we provide a response within five business days. Note that we may be unable to delete data if doing so would violate legal, regulatory, or contractual obligations.

Contact for legal inquiries

If you have legal questions about grafikjitu, our terms of service, the legality of our services in your jurisdiction, or wish to report a compliance concern, you can contact our support team through multiple channels. In-app messaging is available 24 hours per day; standard response time is one business day. You may also email our support address (available in the app footer) — email enquiries typically receive a response within two business days. For urgent legal or compliance matters, you may request a phone call from our legal or management team; we will respond to your request within three business days with a proposed call time. When contacting us about a legal matter, provide detailed information including your account number, transaction dates, transaction IDs, and a clear description of your concern. We maintain a record of all legal enquiries and our responses for audit and compliance purposes. If your complaint cannot be resolved through standard support channels, you may escalate to our management team by sending a formal letter to our registered office address (available on request). We will investigate all escalated complaints and provide a written response within fourteen business days.